Return Policy

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Return Policy

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** We are a website based company. All orders must be placed on our website. Phone orders will be treated as website orders.
 
 

Return Policy:

  • Customers must notify us of a return within 14 calendar days of receiving an order. We must have back, in-hand, returned items within the 14 calendar days.
  • All non-defective items will be charged 15% restocking fee. All non-defective items will be charged a 15% restocking fee.
  • All returned merchandise must be in unmarked original packaging including accessories and documentation.
  • Refunds will be issued to your original method of payment.
  • If item(s) in your order are missing, we can ship the missing item(s) using the original shipping method or issue a refund based on the missing product and shipping value.
  • You, as the buyer, are responsible for all costs related to shipping back your items and that the item arrives to us without damage. Shipping charges will not be compensated back. Packages being returned should be insured by you for your protection.
  • All Custom made banner prints and display products are non-refundable.
    (Since all our banners are printed directly from artwork images we receive from our customers, we cannot be held responsible for customers' dissatisfaction over the resolution and design of the banners; we try to minimize the chances of such events from happening by approving each artwork prior to production.)
  • After 14 calendar days of receiving your order, no refunds can be processed.

Warranty Policy:

  • The warranty begins on the day the product is delivered and continues for a single 6 month period. After the 6 month period, items are no longer under warranty.
  • If items are defective or damaged, we must be notified within 5 business days of receiving the item of which it falls under the Damaged/Defective/Incomplete Product Upon Arrival Policy
  • Under the warranty, we are limited to correcting or replacing, at our discretion, any hardware or parts that shall be returned to us.
  • After the item is shipped back, we will correct the issue and ship out the repaired product within several business days. DO NOT DISASSEMBLE THE DEFECTIVE ITEM YOURSELF; DOING SO WILL VOID THE WARRANTY.
  • The warranty does not cover customer negligence, misuse, improper installation or accident, or after the product has been altered by someone other than Fantastic Displays Inc. The warranty only covers product defects only.
  • If items in your order are missing, we can ship out the missing item using the original shipping method or issue a refund based on the missing product and shipping value.
  • All shipping expenses are the buyer's responsibility, no exceptions for warranty repairs.

Warranty Policy on Advertising Flags and Light Pole Banner Prints:

  • The warranty begins on the day the product is delivered and continues for a single 30 calendar day period. After the 30 day period, items are no longer under warranty.
  • If items are defective or damaged, we must be notified within 2 business days of receiving the item of which it falls under the Damaged/Defective/Incomplete Product Upon Arrival Policy
  • Under the warranty, we are limited to correcting or replacing, at our discretion, any hardware or parts that shall be returned to us.
  • All shipping expenses are buyer's responsibility no exceptions for warranty repairs.
  • All Custom made advertising flags and light pole banners are non-refundable since these are custom-made products.
    (Since all our banners are printed directly from artwork images we receive from our customers, we cannot be held responsible for customers' dissatisfaction over the resolution and design of the banners; we try to minimize the chances of such events from happening by approving each artwork prior to production.)

Damaged / Defective/ Incomplete Product Upon Arrival Policy

  • If item(s) in your order are missing, we can ship the missing item(s) using the original shipping method or issue a refund based on the missing product and shipping value.
  • If the item is defective / damaged / incomplete upon arrival, we must be notified within 5 business days of delivery.
  • Take pictures, if possible, and email photos of the damage to us. Our email can be found on the Contact Us page.
  • If the item is defective upon arrival, we have to determine who’s at fault. If the carrier is at fault, we will file a claim with the carrier. The customer holds the item until carrier finishes inspection on the claim. If it is determined that the carrier is not at fault, we can send a replacement or refer to the Return Policy for a refund. PLEASE DO NOT TRY TO FIX THE DEFECTIVE ITEM BEFORE SHIPPING IT BACK.

 *Any items offered with FREE SHIPPING, will have the original shipping cost deducted from the refund. **Stencils, sign letters, substrates, custom prints, including but not limited to: banners, flags, arrow signs, posters, table throws, pop up displays, canvas products, lightboxes and lightbox prints, and other customized printing and/or fabrication requests may not be returned for a refund.

Order Cancellation Policy: 

  • Fantastic Displays will not be responsible for cancelling and refunding custom orders with pending artwork file submissions. Should the order lapse a 30-day period before artwork is submitted, Fantastic Displays will not be able to cancel the order and/or issue any refunds, under all circumstances.
  • Should you need to cancel your order, a written request via email and/or a verbal request via phone must be made within 48 hours or 2 calendar days from invoice time and date. Any cancellation requests past this 48-hour period will be charged a 10% cancellation fee and will be deducted against the cost of all goods and services (excluding shipping fees and taxes paid). This covers any labor associated with preparing the order, including but not limited to: sourcing substrates, hardware, and packaging materials, processing the order, processing files for prints, making graphic design adjustments, proofing, etc.
  • There are absolutely no exceptions.

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